Arizona Department of Insurance
2910 N. 44th Street, Ste. 210 (2nd Floor)
Phoenix, AZ 85018-7269
Hours of Operations
Monday - Friday 8:00 am to 5:00 (Except state holiday and furlough days)
Licensing Counter Hours of Operations
Monday - Friday 8:00 AM to 4:00 PM (Except state holiday and furlough days)
- Receives, researches, investigates and resolves individual consumer complaints against insurance companies, agents and brokers
- Refers completed investigations to Legal Division
- Provides educational materials and assistance for consumers and senior citizens regarding insurance questions and coverage provisions
- Responds and deploys staff members to disaster sites to assist victims in expediting their insurance claims
- Participates in Consumer Outreach programs with staff members speaking to community and consumer groups throughout the state
- Investigates unlicensed and unauthorized insurance activities
- Investigates alleged violations and where evidence warrants forwards charges to Legal Division
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