What do I do if I discover inaccuracies or incomplete information in my credit report?
Under the FCRA, both the consumer reporting company and the information provider (that is, the person, company, or organization that provides information about you to a consumer reporting company) are responsible for correcting inaccurate or incomplete information in your credit report. To take full advantage of your rights under this law, contact the consumer reporting company and the information provider.
1. Tell the consumer reporting company, in writing, what information you think is inaccurate.
Consumer reporting companies must investigate the items in question — usually within 30 days — unless they consider your dispute frivolous. They also must forward all the relevant data you provide about the inaccuracy to the organization that provided the information. After the information provider receives notice of a dispute from the consumer reporting company, it must investigate, review the relevant information, and report the results back to the consumer reporting company. If the information provider finds the disputed information is inaccurate, it must notify all three nationwide consumer reporting companies so they can correct the information in your credit file.
When the investigation is complete, the consumer reporting company must give you the written results and a free copy of your credit report if the dispute results in a change. (This free report does not count as your annual free report under the FACT Act.) If an item is changed or deleted, the consumer reporting company cannot put the disputed information back in your credit file unless the information provider verifies that it is accurate and complete. The consumer reporting company also must send you written notice that includes the name, address, and phone number of the information provider.
2. Tell the creditor or other information provider in writing that you dispute an item. Many providers specify an address for disputes. If the provider reports the item to a consumer reporting company, it must include a notice of your dispute. And if you are correct — that is, if the information is found to be inaccurate — the information provider may not report it again.
What can I do if the credit reporting bureau or information provider won’t correct the information I dispute in my credit report?
If an investigation doesn’t resolve your dispute with the consumer reporting company, you can ask that a statement of the dispute be included in your credit file and in future credit reports. You also can ask the credit reporting bureau to provide your statement to anyone who received a copy of your credit report in the recent past. You can expect to pay a fee for this service.
If you tell the information provider that you dispute an item on your credit report, a notice of your dispute must be included any time the information provider reports the item to a consumer reporting company.
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